Student Support

At Cheshire College – South & West, we want you to make the most of your journey with us, which is why we’re dedicated to providing you with the best advice and information. Our Student Support team is proud to hold the Matrix quality standard, awarded in recognition of the professionalism and quality of our support and guidance.

Our friendly and helpful staff in Student Support are easily contactable and they are available in the Student Hubs at each of our three campuses.

Please click on the links below for more information:

All Higher Education students will be assigned a Personal Tutor (PT) who will guide their academic and well-being in College through tailored and individual support. The Personal Tutor will usually be a member of the course teaching team. 

Personal Tutors quickly develop a strong rapport with their students and ensure that any barriers to learning are effectively removed giving students the optimum chance to have a successful and fulfilling time at College.

All CCSW Higher Education students can expect the following personal tutor support:

  • You will have a named Personal Tutor who will make themselves known and available to support your studies at mutually convenient times
  • You will work with your Personal Tutor in developing your personal, professional and academic potential and receive active support throughout your studies
  • Your Personal Tutor will be a consistent and reliable source of information, advice and guidance, and refer you to other College services as appropriate
  • You will be supported by your Personal Tutor in developing your engagement with your studies and personal and professional development opportunities to maximise your potential
  • You will work with your Personal Tutor in reviewing the general progress of your studies and the development of plans to support your continued progress to maximise your achievement
  • Your Personal Tutor will provide regular opportunities for dialogue and discussion appropriate to your context of study
  • Your Personal Tutor will work with you to maintain suitable records related to your studies

Most students are eligible for financial support from Student Finance England and further information can be found at the Student Finance website – www. Our student advisers are available to give you up to date advice on how to finance your undergraduate studies and this includes information on Disabled Students Allowance, Childcare Grants, Adult Dependents Grant, Parents Learning Allowance, the maintenance loan and the tuition fee loan.

For information and advice, please contact our student advisers on 01270 654654 (Crewe campus) or 01244 656555 (Ellesmere Port and Chester campuses).

If you have a disability and /or learning difficulty, then we can provide a specialist support plan tailored to your needs. We will make all reasonable adjustments to remove barriers to your learning. We can also advise you on any potential entitlement to Disabled Students Allowance.

We encourage students to tell us about identified or possible support needs when they apply or at their interview or enrolment. The information is treated in the strictest confidence and only shared with relevant staff.

Cheshire College – South & West is committed to ensuring that all students receive the very highest level of support, from initial enquiry, through to successful completion and moving on to further, higher-level study, graduate training or employment.

Our Careers team offer a client-centred, confidential, impartial and accessible service, delivered by professional and highly qualified staff across all three Campuses. Our services are open to anyone, you don’t have to be a current student to book an appointment with the team.

All Higher Education students have the opportunity to book an appointment with the team at any stage during their studies and also have on-programme support through their Personal Tutors. We also have our annual Careers and Employment Fair held to celebrate National Careers Week in March.

How we can help

We can support you to look at:

Career planning

  • Choosing a career and career planning
  • Skills for managing career change
  • Labour Market Intelligence

Employability skills

  • Job search skills and strategies
  • Writing and updating CVs
  • Job searching using social media
  • Completing job applications
  • Preparing for job interviews and interview techniques
  • Finding part-time employment to complement your studies

What next?

  • Support with planning the next stage of your learning (including Apprenticeships, volunteering and internships)
  • Exploring volunteering opportunities or work experience

The office is open during term time and throughout the holidays.

You can contact us to book an appointment by calling either 01244 656200 for our Chester and Ellesmere Port Campuses or 01270 654653 for our Crewe Campus.

The College promotes good health and wellbeing and there are a number of services to support students during their time at College:

Safeguarding, Mental Health and Wellbeing

We wish to provide support to you throughout your studies to ensure you achieve to the best of your academic ability. We are mindful that often students juggle their studies with work and personal life and commitments and sometimes this may lead to having a negative impact on mental health and wellbeing. Where this is the case, please talk to your personal tutor or call in to the Wellbeing Centres to seek support. We work closely with our students and we do get to know you, if we have concerns about you we will talk to you about these concerns and try to assist you in the best way possible. Please be aware that at enrolment we will ask you to provide us details of an emergency contact and how we can get in touch with them should we need to. If we are significantly concerned about your mental health or wellbeing and cannot contact you, or have not had contact with you for some time then we may ask the Safeguarding team at College to contact your named emergency contact just so we can be sure you are safe.


The Counselling Service offers one-to-one sessions and drop-ins to any student who needs confidential, professional support with personal issues. The service operates during term time, Monday to Friday, from 9:00am to 4:30pm. All counsellors are members of the BACP and abide by their Code of Ethics and Practice. Appointments can be made by dropping into the Wellbeing Centre at the Crewe Campus, or by approaching a Tutor/Personal Tutor, who can refer you for an appointment.

Stop Smoking

Staff responsible for health and wellbeing can refer to Cheshire East’s Stop Smoking Advisor who can offer help and support to staff and students who want to give up smoking, including prescribing Nicotine Replacement Therapy (e.g. patches, chewing gum, etc.). Please contact staff in the Wellbeing Centre at the Crewe Campus, or by approaching a Tutor/Personal Tutor, who can refer you for an appointment.

Sexual Health

The College offers a sexual health and advice service through partnerships with other agencies, and there are identified times where students can access advice on all aspects of sexual health, including contraception, testing for sexually-transmitted infections, pregnancy testing and sexuality/gender issues. If you would like to access this service, please contact a member of staff in Learner Services or Wellbeing for more information.

Our childcare centres are purpose-built facilities available at our Crewe and Ellesmere Port campuses that cater for children aged 0-5 years. Fully-qualified staff provide full-day care for students and staff, as well as the general public. The warm and friendly environment features indoor and outdoor play areas, whilst also having the latest toys and play equipment to provide a relaxed and happy environment for your child.

Regardless of your faith or religion, we have a multi-faith room at each Campus for groups or individuals to worship, pray, meditate or reflect.